Customer experience revolves around returns, which have become the norm in today’s world. Returns don’t even have to be bothersome. According to a study, 30 % of products bought online are returned, although this number rises during the holiday season as holiday price drop causes a rush in purchases, resulting in impulsive purchases later requiring return and refund.
As a result of the rise in online platforms, consumers’ digital preferences have evolved and standards have been revised. Customers who purchase brick-and-mortar goods expect a similar shopping experience to online purchases. This is why offering a decent return policy is the way to customers’ hearts and loyalty.
In the world of products, electronic gadgets, and specifically phones, are some of the biggest investments. Moreover, the higher the price, the wider the risk of getting ripped off with a counterfeit product, however, if the company offers a return policy, you can be reassured knowing that they will take responsibility if the product doesn’t meet your expectations. Here, we are going to discuss everything about Currys’ phone return policy.
Does Currys offer returns on phones?
Currys is a UK retailer of electronic appliances such as washing machines, printers, ovens, tumble dryers, and telephones, among others. It was established in 1884. There could be multiple reasons for an electronic product to be eligible for a return, and smartphones are no exception. The last thing you want to do is waste your hard-earned money on a product that does not meet your expectations, this is why Curry offers a 14-day return policy.
So, if you are not completely satisfied with your purchase you have the liberty to return your product within 14 days from the day it was initially purchased. Now, that you know that Curry offers a 14-day return policy, you might want to know what comes after that. Following is everything about their return & exchange policy.
How to return a phone online?
If you are returning a product purchased online then, the following are the details you need to keep in mind.
Any product purchased online should be returned via mail only. They cannot be refunded in-store. Before shipping your item, call the customer support team to make sure it is eligible for return. Once, your return item passes the eligibility criteria, the team at Curry’s will send you a pre-paid shipping label that needs to be pasted over the returning package. Print out that label and place it over the box. Ship your parcel via DPD postal service, you can track your shipment with a tracking receipt provided by the DPD office. For confirmation, you will receive two emails from Curry’s team. One when your package is halfway to its destination and the other when it reaches its destination.
Conditions before returning your phone to Currys.
Currys grant you 14 days to return your handset. In the meantime, if you have stored anything on the phone, such as photos, videos, apps, or personal data, you need to remove it before handing over the phone. In any accidental circumstances, the company will not be held responsible for the disclosure of any personal informationYou must include a copy of the original invoice when returning the product. Without proof of purchase, you have no right to claim a refund. In the event, you have lost the copy please contact customer service for further assistance. You must return the merchandise in the original packaging, including the box and accessories. If you received a gift, please include it. Any part that is missing or damaged from the original property can disrupt your further procedures. No need to return personal belongings such as SIM cards, Phone cases, headsets, and Extended batteries. Due to COVID-19 guidelines, your refund may take up to 14 business days.
Conclusion.
Returning a phone can be a task, true, however, you cannot keep a product that is faulty or not up to your satisfaction just to escape the hiatus. This includes a smartphone as well. However, curry’s phone return policy allows you to return the handset within 14 after its initial date of purchase. In the meantime, if you feel you don’t need the phone or if the device is at fault, you can contact Currys, for a return or an exchange. This will be according to your requirements.
Q1. Can an international purchase be eligible for return or exchange?
To check the product’s eligibility for return or exchange, you need to contact the customer service team at Currys. If your item is eligible for a return, you may get a refund accordingly, however, you have to take responsibility for shipping charges as Curry does not cover postal surcharge on international returns.
Q2. Is an invoice required for an international return?
An invoice is a receipt that you receive at the time of purchase. This is your proof for purchasing an item from a store or online, without the invoice you cannot claim a refund, and it is needed for both international and local returns. This proof can be a copy of a bank statement or the original receipt.
Q3. Can an online purchase be returned in-store?
It is not possible to return a purchase made online in-store and vice versa. This is due to our company’s policy that all store items should be purchased in-store and vice versa.
Q4. What conditions are not acceptable for a return?
Goods or accessories that have been damaged are non-refundable. The company is unable to cover anything if the damage was caused by personal injury.
